Need to manage your policy, add a new one or make changes?
Use our customer portal.
Get in contact with on of our UK based customer service advisors.
Customer service is our priority.
Mark Bates Ltd is a member of the British Insurance Brokers' Association (BIBA), the UK's trade association for insurance brokers and intermediaries.
Why Mark Bates Ltd
Mark Bates Ltd is built on a commitment to exceptional customer service, a supportive people-first culture, and a drive to offer innovative, customer-focused insurance products that stand out from the rest.
We put our customers at the heart of everything we do. With a 5-star Trustpilot rating, we’re committed to delivering on our promises and building long-term loyalty through service that exceeds expectations.
We foster a supportive and positive working environment where every individual is valued. By recognising strengths, understanding challenges, and investing in training and development, we help our team thrive.
We believe insurance should work better. That’s why we design innovative, accessible products with real value—always with the customer’s best interests in mind.
