Our Mission

Our Vision

Our Vision is to become known for delivering valuable, innovative insurance products supported by first class customer service.

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Introducing Mini mark to give you an overview of our wonderful business here at Mark Bates Ltd. Learn about what makes us different from other insurance companies and what that means for you.

Our Values

Customer Excellence

We put our customers at the heart of everything we do. With a 5-star Trustpilot rating, we’re committed to delivering on our promises and building long-term loyalty through service that exceeds expectations.

People-First Culture

We foster a supportive and positive working environment where every individual is valued. By recognising strengths, understanding challenges, and investing in training and development, we help our team thrive.

Be Different

We believe insurance should work better. That’s why we design innovative, accessible products with real value—always with the customer’s best interests in mind.

customerEve
The lady we spoke to was excellent, explained everything sometimes more than once. As to price we were surprised, with car insurance you get a no claims bonus, we haven’t claimed at all.
Sep 10, 2026
Bev m
Brilliant, quick quote meeting all my needs including sick cover. Documents sent quickly. Brilliant value.
Sep 10, 2026
Sharon evans
Cannot fault anything with mark Bates. From start to finish they have been very good. I have mobility warranty with them and dealt with everything over phone. A friendly company to deal with.
Sep 10, 2026
Tracy
I’ve been using this company for a few years now.Drama free provider for my PA’s
Sep 10, 2026
Vivian Neish
always keep in touch. very professional company
Sep 10, 2026
Marcia Sutton
Easy . I do need a hard copy of the insirance certificate as the manager of my flats needs it for the recorda Please can you send me a copyanm d quick to arrange over the pjone
Sep 10, 2026
Daniel
Good customer service and great product
Sep 9, 2026
MR PETER JONES
everything was so straight forward and quickly done 👍
Sep 9, 2026
Christine Willaims
Very helpful when l rang with a query
Sep 9, 2026
Keith
Great service everything explained to detail would definitely recommend.
Sep 9, 2026
S.R
Contacted before policy was due for renewal giving plenty of time and easy to renew
Sep 9, 2026
Rachel Heywood
I rang with a query, the person I spoke with was lovely, as well as being professional, she didn't make me feel 'stupid' for asking a simple question and then took payment immediately when I asked.
Sep 9, 2026
GrahameKingshott
I found them a good company to deal with
Sep 9, 2026
Dear Mr Hopkins
We were met by Andrew one of your sales team at careco Swansea. We told him what we needed, he answered all our questions. Then showed us two scooters which he thought would be what we needed. No pressure we tried both and we settled on one. Very pleased
Sep 9, 2026
sandra coates-ashton
All dealings are dealt with friendliness and efficiency
Sep 9, 2026
Mr Kevin Browne
Helpful friendly customer service hassle free renewal insurance for our home. Thank you
Sep 9, 2026
Jan Griffiths
I did not take out the full insurance with this company because during the free month I found cheaper comparable cover elsewhere. As with most insurance companies they can come across as a bit pushy, but I have to say they were always very friendly and polite.
Sep 9, 2026
Ms Penny Gorman
Recommended by the seller of my mobility scooter and first month included in the price. They got in touch in good time and I renewed it for a year. So far very good and helpful.
Sep 9, 2026
Paula Lowes
very good efficient
Sep 9, 2026
ROY BURROWS
No fuss renewing policy. Reasonable price. Friendly staff.
Sep 9, 2026