Independent Living With Mark Bates Ltd

More Than 25 Years Experience

Mark Bates Ltd is proud to be an award winning, family run business, that has built its foundations on looking after customers and providing unparalleled levels of service. 

More than 25 years ago, we began with Mobility Scooter and Powerchair insurance, a policy which is still one of the most popular purchases, but is now supported by a range of options. Each cover is meticulously designed to provide the most comprehensive cover available, giving total peace of mind and supported from start to finish at our head office in Grantham, Lincolnshire.

Supporting Your Independence

Personal Care Assistants

Our PCA policy offers protection for individuals working as a self-employed Personal Assistant and is often referred to as Carer Insurance or PA Insurance. In contrast to our Home Employment policy, this is offered to individuals that work as a Carer and a self-employed basis and isn’t appropriate for those employing someone. This protects the self-employed PA for Public Liability, Legal Expense, Personal Accidents and much more.

Direct Payments Insurance

We have been protecting and supporting individual employers for more than a decade. The policy we offer goes by many names including Carer Employment Insurance, Direct Payments Carer Insurance or simply Direct Payments Insurance.

You may receive Direct Payments, have a Health Budget or be funding a PA yourself. Whatever you need Employer Indemnity Insurance for we’ve got you covered.

Independent Living Group

As part of our continued support of individual employers and those people that help them, we have created the Independent Living Group (ILG). The ILG aims to bring together like-minded individuals to offer not only employment guidance and peer support, but a haven for people to share their experiences and interact with others.

ILG Support

It doesn’t matter what type of independent living insurance you are looking for, with every policy we offer you’ll receive proactive employment support. ILG offers employment advice and legal support tailored around the specific needs of individual employers of Personal Assistants.

Mobility Equipment

We offer a wide range of policies to protect almost all the mobility equipment you may require to live independently. From mobility scooter and powerchairs, to manual wheelchairs and also your accompanying in-home needs — we cover it all!

Our Values

Customer Excellence

We put our customers at the heart of everything we do. With a 5-star Trustpilot rating, we’re committed to delivering on our promises and building long-term loyalty through service that exceeds expectations.

People-First Culture

We foster a supportive and positive working environment where every individual is valued. By recognising strengths, understanding challenges, and investing in training and development, we help our team thrive.

Be Different

We believe insurance should work better. That’s why we design innovative, accessible products with real value—always with the customer’s best interests in mind.

Welcome To The Premier Club

As a very special thank you, all of our policy holders receive free access to the Premier Club Rewards, meaning huge savings on the biggest brands both on the high street and online as well as some great days out.

customerEve
The lady we spoke to was excellent, explained everything sometimes more than once. As to price we were surprised, with car insurance you get a no claims bonus, we haven’t claimed at all.
Sep 10, 2026
Bev m
Brilliant, quick quote meeting all my needs including sick cover. Documents sent quickly. Brilliant value.
Sep 10, 2026
Sharon evans
Cannot fault anything with mark Bates. From start to finish they have been very good. I have mobility warranty with them and dealt with everything over phone. A friendly company to deal with.
Sep 10, 2026
Tracy
I’ve been using this company for a few years now.Drama free provider for my PA’s
Sep 10, 2026
Vivian Neish
always keep in touch. very professional company
Sep 10, 2026
Marcia Sutton
Easy . I do need a hard copy of the insirance certificate as the manager of my flats needs it for the recorda Please can you send me a copyanm d quick to arrange over the pjone
Sep 10, 2026
Daniel
Good customer service and great product
Sep 9, 2026
MR PETER JONES
everything was so straight forward and quickly done 👍
Sep 9, 2026
Christine Willaims
Very helpful when l rang with a query
Sep 9, 2026
Keith
Great service everything explained to detail would definitely recommend.
Sep 9, 2026
S.R
Contacted before policy was due for renewal giving plenty of time and easy to renew
Sep 9, 2026
Rachel Heywood
I rang with a query, the person I spoke with was lovely, as well as being professional, she didn't make me feel 'stupid' for asking a simple question and then took payment immediately when I asked.
Sep 9, 2026
GrahameKingshott
I found them a good company to deal with
Sep 9, 2026
Dear Mr Hopkins
We were met by Andrew one of your sales team at careco Swansea. We told him what we needed, he answered all our questions. Then showed us two scooters which he thought would be what we needed. No pressure we tried both and we settled on one. Very pleased
Sep 9, 2026
sandra coates-ashton
All dealings are dealt with friendliness and efficiency
Sep 9, 2026
Mr Kevin Browne
Helpful friendly customer service hassle free renewal insurance for our home. Thank you
Sep 9, 2026
Jan Griffiths
I did not take out the full insurance with this company because during the free month I found cheaper comparable cover elsewhere. As with most insurance companies they can come across as a bit pushy, but I have to say they were always very friendly and polite.
Sep 9, 2026
Ms Penny Gorman
Recommended by the seller of my mobility scooter and first month included in the price. They got in touch in good time and I renewed it for a year. So far very good and helpful.
Sep 9, 2026
Paula Lowes
very good efficient
Sep 9, 2026
ROY BURROWS
No fuss renewing policy. Reasonable price. Friendly staff.
Sep 9, 2026